{"id":12,"date":"2016-08-22T21:46:46","date_gmt":"2016-08-22T21:46:46","guid":{"rendered":"http:\/\/sjpmc.com.au\/?page_id=12"},"modified":"2026-09-26T14:12:51","modified_gmt":"2026-09-26T04:12:51","slug":"policies","status":"publish","type":"page","link":"https:\/\/sjpmc.com.au\/index.php\/policies\/","title":{"rendered":"POLICIES"},"content":{"rendered":"

Appointments and Consultation Policy:
\n<\/strong>To improve our services and reduce waiting times, APPOINTMENTS are preferable except in Emergencies \/ Urgent cases. We will see walk-ins; However priority will be given to Patients with an appointment.<\/p>\n

A Standard Consultation is up to 15 minutes.\u00a0 Please advise Reception if you require a longer appointment.<\/p>\n

Please be advised that the appointment time is the time of arrival to the surgery and NOT necessary the time that you will be seen by the Doctor. Please be patient while waiting in the reception area. We aim to keep your waiting time to a minimum. However, there will be some appointments when a Patient needs some extra time, which is out of a Doctor’s control. \u00a0Please understand and considerate. You can call up and check with the receptionist regarding the waiting time.<\/p>\n

All referrals, repeat prescriptions and blood test results require an appointment.<\/p>\n

Privacy Policy:
\n<\/strong>By Australian Government Legislation, our GPs adhere to the AMA code of Ethics regarding Privacy and Confidentiality. Please be assured that medical records and consultations are kept in the strictest confidence. We do not allow any kind of recording at our Medical Centre.<\/p>\n

Fees and Payment Policy:
\n<\/strong>St. Johns Park Medical Centre is a Bulk Billing Practice.\u00a0 <\/strong>However, Medicals like Pre-employment and Commercial Licence, Iron Infusion and for Private Patients there is a fee to pay<\/p>\n

Referral, Medical Certificate and Prescription Request Policy:
\n<\/strong>Please see our Doctors if you require a referral to see a Specialist, Psychologist, or other Health Care Providers etc. As it can take time to fully understand your problem and also to write a detailed referral for you, please be considerate in allowing an adequate time for the Doctor to see you before your planned Specialist appointments.<\/p>\n

Medical Certificates and Referrals CANNOT be backdated.\u00a0 Also need to give adequate time to doctor to understand your problem before give a referral to you.\u00a0 It\u2019s your responsibility meets your Employer requirements<\/p>\n

If you need a prescription, please kindly approach your Doctor. Unfortunately, we are not able to provide prescriptions or referrals over the phone.<\/p>\n

We do not prescribe any addictive medication for new Patients. For the regular Patients Doctors need to review before give any addictive medication and if Doctor decided not needed request will be refused.<\/p>\n

Test result Policy:
\n<\/strong>Our Nurse will ring you to schedule an appointment, if directed by the Doctor and based upon urgency, to collect & discuss results. We are not able to provide results over the phone except under special circumstances.<\/p>\n

Zero Tolerance Policy:
\n<\/strong>Aggression, violence, abuse and threatening behaviour will not be tolerated by Professionals and Staff working in St Johns Park Medical Centre.<\/p>\n

All incidents of Violence, Threats, Verbal abuse, Sexual and\/or Racial harassment will be reported to the Practice Manager immediately. Where appropriate, the Police will also be notified.\u00a0 All offenders in this respect risk immediate removal from the Practice’s Patient List.<\/p>\n

Feedback, Suggestion and Complaint Resolution Policy:
\n<\/strong>Any Feedback, Suggestion and Complaints are welcome via Phone call, Writing, Email or In Person. All complaint must include Full name, Date of birth, Date of service, Full name of Staff and Details of complaint. Our Practice Manager will investigate instantly to resolve complaints as soon as possible and contact the person who made the complaint.<\/p>\n

You can also contact NSW Health Care Complaint Commission at\u00a0 02 9219 7444 or by email – hccc.nsw.gov.au<\/p>\n

Social Media and Email Policy:
\n<\/strong>Internet and email facilities are provided for business purposes only and should be limited to such use;<\/p>\n